Privacy Policy

Data protection declaration of the online shop of Reichsburg Cochem GmbH

Reichsburg Cochem GmbH, Schloßstraße 36, 56812 Cochem is responsible for data collection.

We observe the rules of data protection laws and, in your interest, take the protection of your personal data seriously. We only use personal data to process your order. All customer data is stored and processed by us in compliance with the relevant provisions of the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG).

We do not pass on your personal data including your name, your address and your e-mail address to third parties without your express consent, which can be revoked at any time. Exceptions to this are our service partners who need the transmission of data for order processing (e.g. the shipping company commissioned with the delivery and the credit institution commissioned with the payment processing) as well as our cooperation partner, Beckerbillett GmbH, Fangdieckstraße 61, 22547 Hamburg. In these cases, however, the amount of data transmitted is limited to the necessary minimum.

Our company automatically collects and saves information on our server log files that your browser transmits to us. These are:

• browser type / version,
• the operating system used,
• Referrer URL (the previously visited page),
• Hosting of the accessing computer (IP address),
• Time of the server request.

We cannot assign this data to specific people. This data is not combined with other data sources. In addition, this data is deleted immediately after a statistical evaluation.

You can revoke your consent to the storage of the data and the e-mail address at any time without giving reasons. To revoke your consent, please contact: info@reichsburg-cochem.de

Otherwise, personal data is only collected if you voluntarily provide it to us when you order goods or when you open a customer account. We use the data you have provided without your separate consent exclusively to fulfill and process your order. Once the contract has been fully processed and the purchase price has been paid in full, your data will be blocked for further use and deleted after the tax and commercial regulations have expired, unless you have expressly consented to further use of your data. When purchasing online tickets, your data will be deleted after the event has ended, unless there are longer statutory retention requirements.

By opening a customer account, you consent to inventory data (name, address, e-mail address) being stored in a customer database. You can log in with your user name and password for future purchases and order goods without having to enter your data again. You can revoke your consent at any time with immediate effect. To revoke your consent, please contact: info@reichsburg-cochem.de

We use technical and organizational security measures to protect your data managed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons.

Our website uses so-called cookies in several places. These serve to make our offer more user-orientated, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. You can also manage the acceptance of cookies on this site in your browser program and, if necessary, block them.

You have the right to free information about the data stored about your person, their origin and recipient, the authorization, blocking or deletion of data as well as the revocation of consent given and the purpose of data processing at any time. You can object to the use of the data stored about you at any time. Please contact info@reichsburg-cochem.de or send us your request by post. You can also edit this data at any time via your customer login.

Collection of customer contact details according to the Rhineland-Palatinate Corona Control Ordinance

Purpose: Your data will only be used for the purpose of tracking SARS-CoV-2 infection chains. The use of your data for our own purposes or services, especially advertising, is excluded.

The legal basis for processing your data is Art. 6 Para. 1 lit. C General Data Protection Regulation (GDPR) in conjunction with Section 1 (8) of the Rhineland-Palatinate Corona Control Regulation, CoBeLVO.

Transmission to third parties: Your data will be presented to the responsible health authority on request.

Your data will be deleted after the retention period of 4 weeks.