General Terms and Conditions of Reichsburg Cochem GmbH
The following General Terms and Conditions (GTC) also contain legal information on your rights under the regulations on contracts in distance selling and electronic commerce.
1. Scope
For all services and deliveries of Reichsburg Cochem GmbH, Schloßstraße. 36, 56812 Cochem via the Internet shop www.reichsburg-cochem.de these General Terms and Conditions apply. Deviating terms and conditions of the buyer are hereby expressly contradicted. These do not become the content of the contract either by delivery of the goods or by any other implied act.
2. Contractor
A purchase agreement is concluded with Reichsburg Cochem GmbH, Schlossstraße 36, 56812 Cochem. You can contact us for questions and complaints by E-mail at info@reichsburg-cochem.de or by phone at 02671/255. The purchase process and the dispatch of the goods is carried out by Reichsburg Cochem GmbH, Schloßstraße 36, D-56812 Cochem. Our cooperation partner Beckerbillett GmbH, Fangdieckstraße 61, 22547 Hamburg, which expressly does not become a contractual partner, is responsible for the payment procedure on our behalf.
3. Goods offered
Online tickets: In addition to the merchandising articles placed in it, online tickets for in-house events are also offered for sale in our internet shop. Online tickets can be purchased for all events not yet fully booked via the internet shop and printed out by the buyer after successful payment. Online tickets are not tied to the buyer and can also be transferred to third parties; however, they are no longer saleable. The buyer undertakes to carry the printed tickets in the original in legible paper form and to show them at the entrance control or to have them read automatically. Guest must carry their tickets, tickets in non-printed form (digital images of tickets), copies of tickets or unreadable tickets in which the barcode is damaged or destroyed do not entitle the holder to enter our events. Multiple use of an online ticket for several people is excluded, unless it is a group ticket with the number of participants. We reserve the right to purchase online tickets through our internet shop in total to a certain number of tickets without the need to fully booked the event in question. Irrespective of this, we reserve the right to limit the purchase of tickets by a single buyer to a certain number to prevent the resale of the tickets. A resale of the online tickets purchased by us by the buyer to third parties is prohibited and may lead to a cancellation of the ticket in accordance with clause 5.4. of these General Terms and Conditions. The online tickets are created by our cooperation partner Beckerbillett GmbH, Fangdieckstraße 61, 22547 Hamburg.
All merchandise items offered by us can be found in our internet shop described and listed. The illustrations shown on the website are used for some articles of illustration and are not binding.
5. Expiration of the order
You order in our internet shop by:
- Put items in your shopping cart
- Go to the checkout
- Select the payment and shipping method
- Register with your personal data or log in with your username and password
- Take note of our Terms and Conditions and the Cancellation Notice and confirm this
- Confirm the correctness of your details by clicking on the "Send order" button at the end.
5. Offer and conclusion of contract
5.1 Your order constitutes a binding offer to us to conclude a purchase contract. By placing an order, you declare bindingly that you wish to purchase the ordered goods. 5.2 You will receive a copy of the order data with the order confirmation e-mail, which you can save. This acknowledgement of receipt expressly does not constitute acceptance of your offer. 5.3 A sales contract is only concluded when we accept your binding order by delivery or provision of the goods or by confirming acceptance in text form by a separate communication by e-mail. 5.4 When purchasing online tickets, the purchase contract does not come until the ticket or transaction number has been provided by us to you. We reserve the right to withdraw from the purchase agreement for an online ticket if the buyer violates the terms of the event in question, provided that these provisions were communicated to the buyer before the conclusion of the contract, if the buyer resells online tickets purchased from us to third parties commercially or circumvents or tries to circumvent the limitation of ticket sales by multiple registration in our internet shop. 5.5 The contract is concluded exclusively in German.
6. Correction of input errors/storage of your data.
6.1 You can correct the contract declaration you have made in the context of the order at any time before sending it by clicking on the "Change" button in the order form or on the "Back" button (arrow to the left) button in your browser. After sending the order, a correction is no longer possible. 6.2 Your orders will be stored with us until the complete processing of the purchase transaction. If you lose your documents on your orders, please contact us by e-mail. We will be happy to send you a copy of your order's details if your order has not yet been processed. After complete delivery of the ordered goods, we will delete the order data subject to the statutory retention periods and will no longer be able to make them available. When purchasing online tickets, the data of the purchase contract will be deleted after the end of the respective event or the valid entry day for the ticket, subject to a longer statutory retention obligation.
7. Right of withdrawal
Pursuant to Section 312g (2) No. 9 of the German Civil Code (BGB), the right of withdrawal for contracts for the provision of services in connection with leisure activities is excluded if the contract provides for a specific date or period for the provision. Please understand that we cannot grant a right of withdrawal on a certain date of fixed guided tours and events.
Vouchers without a fixed validity date, which are purchased by consumers in the online shop, have a 14-day right of withdrawal for them.
Cancellation
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must contact us,
Reichsburg Cochem GmbH
Schlossstraße 36
56812 Cochem
Phone: +49 (0) 2671 - 255
Fax: +49 (0) 2671 - 5691
info@reichsburg-cochem.de
by means of a clear statement (e.B. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form (see last page), but this is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen (14) days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.
Special notes
Your right of withdrawal expires prematurely if the contract is fully fulfilled by both parties at your express request before you have exercised your right of withdrawal.
The right of withdrawal does not exist in the case of contracts for the delivery of goods which are not suitable for return due to health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal does not apply to contracts for the delivery of goods that are made to customer specifications or are clearly tailored to personal needs.
End of the revocation instruction
8. Prices and shipping costs
8.1 The prices mentioned on the product pages are inclusive of the statutory value added tax plus shipping costs if they are incurred. There are no shipping costs for online tickets, provided they are printed out by the buyer himself. Shipping costs for the shipping of tickets and vouchers are 1.50 Euro per ticket/voucher. 8.2 In addition to the stated prices, we charge shipping costs for the delivery of goods at the shipping address you specify. The shipping costs will be clearly communicated to you (on the shipping cost overview, in the shopping cart system and on the order page).
9. Delivery
9.1 The delivery of goods takes place exclusively to a home address within Germany 9.2 The delivery time is 7 working days, provided that the ordered product is marked as in stock with us. We expressly point out any different delivery times on the respective product page.
10. Payment
10.1 Payment is made by credit card (VISA, MASTER-CARD) or giropay (via online banking) at the buyer's choice. 10.2. If you select the payment method credit card, please follow the payment instructions after completing the order. The Giropay procedure requires participation in secure online banking by PIN and TAN in a bank participating in giropay. As soon as the payment is posted, we deliver the goods considering the delivery times mentioned. 10.3 When purchasing online tickets, the provisions of this paragraph apply accordingly, provided that the ticket can be created by us upon completion of the full payment and printed out by the buyer.
11. Retention of title
Until full payment is made, the goods remain our property.
13. Liability
12.1 We are fully liable in accordance with the statutory provisions for damage to life, body and health resulting from a negligent or intentional breach of duty by us, our legal representatives, or our vicarious agents, as well as for damages covered by liability under the Product Liability Act. We shall be liable in accordance with the statutory provisions for damages that are not covered by sentence 1 and which are based on intentional or grossly negligent breaches of contract as well as deceit from us, our legal representatives, or our vicarious agents. We shall only be liable for damages that are based on the absence of a guaranteed quality but do not occur directly on the goods if the risk of such damage is clearly covered by the quality guarantee. 12.2 We shall also be liable for damages caused by simple negligence, insofar as the resulting damages are based on the violation of rights that are to be granted to the customer according to the content and purpose of the contract and/or on the violation of obligations, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner regularly trusts and may rely (cardinal obligations). 12.3 Further liability is excluded regardless of the legal nature of the claim asserted.
13. Final Provision.
13.1 The law of the Federal Republic of Germany shall apply exclusively, to the exclusion of the U.N. Right to Buy, unless the protection granted by mandatory provisions of the law of the state in which the customer, who is a consumer, has his habitual residence, is withdrawn. 13.2 In the case of contracts with merchants in the General Terms and Conditions of the German Commercial Code (HGB), i.e., customers who operate a commercial trade or are classified as merchants in the German Commercial Code (HGB) for other legal reasons, as well as legal entities under public law, Cochem shall be the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.
